All returns must first be cleared through our sales department by sending us an email explaining why a return is requested. You can reach the sales department by email here: sales@potenzamusic.com
Due to the nature of the products we sell all sales are final. If a product is damaged or defective, it may be returned for in-store credit only. We will do our best to remedy any situation. If there is a problem with your shipment, please contact our support department here: problems@potenzamusic.com